We understand that life doesn't always go as planned.
Sometimes schedules and plans change. When things get in the way of attending a session, we can help by offering a little extra flexibility. Because we believe in a consistent approach to learning and giving children every opportunity to progress, we want to help save valuable tuition time.
That's why we offer what we call Catch-Up Sessions.
If you are unable to attend a lesson and can offer us at least 24 hours' notice, you can 'float' the session and use it as a Catch-Up Session.
There are two reasons for floating sessions to catch up at a later date: 1) as they have already been paid for, you won't miss out at all, and 2) missing sessions disrupts progress; if a student attends for 6 months, for example, they need to have made 6 months' worth of progress.
You can use the Catch-Up Session at an alternative time, alongside your regular weekly session(s), within 3 months of the original scheduled time, and while your child is an enrolled student at INICIO. To make your lives easier, when you give notice to float a session (if it is more than 24 hours in advance), we will send three options to reschedule this based on your availability form. If we have limited availability, we will email at a later date until three slots have been offered.
After three months, the floating session(s) will expire and become unusable and non-refundable.
When emergencies happen
We hope that you understand that cancellations made within 24 hours of the arranged time cannot be rescheduled, as this would result in the session being missed. If you're running late or have a last-minute change, please send a text to our Urgent Text Service on 07775 491 905.